OLX India continues to dominate the online classifieds market in the country. In an engaging conversation with Amit Kumar, CEO and Managing Director of OLX India, we explored the company’s forward-thinking strategies, their unwavering dedication to user trust and safety, and the innovative ways they harness technology and strategic partnerships to revolutionize the buying and selling experience for millions of Indians.

OLX India is the country’s leading classifieds platform, with over 35 million monthly active unique users experiencing a seamless marketplace for buying and selling pre-owned goods across diverse categories like cars, bikes, real estate, smartphones, and electronics. Following CarTrade Tech’s acquisition of OLX’s India operations, our combined user base has surged to more than 70 million active users. This significant growth allows us to unlock substantial consumer value in categories such as used cars, bikes, real estate, smartphones, jobs, and pre-owned consumer durables. By deploying enhanced product-led solutions based on deep consumer insights, we serve not only end-buyers and sellers but also dealer partners. Our mission is to solidify OLX as a key player in the classifieds sector, committed to empowering over a billion Indian consumers to achieve more in their daily lives.

As a consumer-centric brand, trust and safety are our top priorities. We employ multiple measures to protect our users, such as educating consumers through safety videos at every stage of their journey, utilizing rules and filters with product interventions to remove fraudsters proactively, and implementing robust buyer and seller verification procedures to foster trust. Additionally, we monitor user behavior for real-time safety and take proactive steps based on feedback, use tools and user feedback to identify and address inappropriate or suspicious behavior swiftly, and work closely with law enforcement agencies using data-driven insights to ensure platform safety. A dedicated helpline is available at +91 9999140999, 24/7, or users can email safety@olx.in for support.

OLX is forging strategic partnerships to position itself as a comprehensive destination for consumer needs. By collaborating with established players offering relevant technology-led solutions, we enhance the buying and selling journey for our users. Recently, we announced partnerships with Cars24, which leverages synergies between OLX and Cars24 to provide a broader assortment of used cars and value-added services to potential buyers and sellers, and with Royal Enfield, facilitating seamless access for buyers to purchase certified pre-owned Royal Enfield motorcycles directly through OLX.

We leverage advanced technologies such as AI, data analytics, and machine learning to enhance user experience. This includes implementing sophisticated search algorithms and personalized recommendations, providing seamless customer support through AI-driven solutions, integrating secure payment gateways and encryption protocols for safe transactions, offering multiple payment options, and optimizing the checkout process. Utilizing data-driven insights helps us optimize platform features and services based on user behavior and preferences, thus improving engagement, retention, and conversion rates.

Several factors drive the behavior of buying and selling pre-owned goods in India. Affordability plays a significant role as pre-owned goods allow consumers to purchase their preferred products without budget constraints, turning aspirations into reality. Additionally, environmental concerns drive consumers towards more mindful consumption habits by reusing goods to reduce waste. Increased smartphone usage, disposable income, and internet penetration further fuel the demand for pre-owned goods.

Our long-term vision focuses on strengthening our platform to maintain our leadership in online classifieds. Key goals include deepening our focus on key categories to create more use cases and reinforce market leadership, intensifying our fraud detection capabilities to ensure a secure environment for all transactions, and investing in continuous product innovations to improve user experience for both buyers and sellers. Expanding our footprint in priority markets to meet consumer needs is also a critical part of our strategy. We remain committed to delivering a trustworthy, innovative, and seamless experience for our users, continually adapting to the evolving marketplace dynamics.